Troubleshooting

Missing data, permission problems, and dashboards that won't load — with the checks that fix them.

• Troubleshooting overviewStart here when something is not working in ViewMetrics — a map of the most common problems and the article that fixes each one.
• Why do I have missing data?The usual causes of gaps in ViewMetrics data — provider delays, permission changes and date ranges — and how to tell which one you are hitting.
• "Content can't be loaded"What the "content can't be loaded" message in ViewMetrics means, and the connection and permission checks that resolve it.
• Missing demographic dataDemographic breakdowns need a minimum audience size and specific permissions. Here is why they are missing and what to check.

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