ViewMetrics Helpdesk
  • English
Go to website
Back
Articles on:Common Google Add-on Errors
No description

Categories

  • Getting Started
  • Troubleshooting Data Source
  • Common Google Add-on Errors
  • Reports
  • Templates
  • Unable to update non-Google documents
    The ViewMetrics add-on is used to insert and refresh data inside Google Documents. This includes Google Slides, Google Sheets, and Google Docs. If you open a non-Google document inside a Google Editor (e.g a PPTX file in Google Slides, or an XLSX spreadsheet in Sheets), you will still be able to open the ViewMetrics add-on and view all your data, but you will not be able to insert new data from the ViewMetrics add-on. This is a limitation set in place by the Google add-on team, and is not someFew readers
  • Content can't be loaded
    The Issue: When trying to use ViewMetrics inside Google Slides, the add-on will continue to load, until eventually a "Content can't be loaded" error message is shown. Solution: Unfortunately, this is due to an issue with Google's add-on platform, and impacts all Google Slides add-ons that leverage the same Workspaces interface as ViewMetrics. Some users have reported thFew readers
  • Can't find the Google add-on
    Google Workspace add-ons work a little differently compared to Google Chrome Extensions, and Google Editor add-ons, so if this is your first workspace add-on, it might not be clear where to find ViewMetrics after it's been installed. Thankfully, Google makes it really easy to find ViewMetrics after you've installed it to your account. When installed, Google Workspace add-ons are added on the right sidebar of your Google UI, so whether you're in Slides, Sheets, Drive, Docs, or event Google CalenFew readers
  • You need to edit the document at least once to see info on it.How to fix:
    You need to edit the document at least once to see info on it. How to fix: You need to modify the active document at least once for ViewMetrics to be able to access information about it. Sheets: modifying at least one cell Docs: Add text to at least one page SliFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
© 2025 ViewMetrics Helpdesk